FAQ
Q: I am unable to log in. What should I do?
A: Click the Contact Us link and you will receive a response within 48 hours.
Q: I am logged in and do not see a copy of my return posted. What should I do?
A: It will take 24-48 hours for your tax return to appear. If after 48 hours you are still unable to view your
return please click the Contact Us link and you will receive a response within 48 hours.
Q: I'm clicking the link to open a copy of my return and nothing is happening. What should I do?
A: You will need to have Adobe Reader installed on your computer to access your return. You can download
Adobe Reader free online.
Q: What can I find on www.myfederalcheck.com?
• The status of your refund
• A copy of your federal and state return (if applicable)
• Your state refund amount
• A copy of your federal and state return (if applicable)
• Your state refund amount
Q: What do I need to do if I need to make changes to my return, file a prior year return or any other assistance?
A. Please click the below "Additional Services" button, then print the form, complete the form and then fax it to us.
Q: How do I track my state refund?